Frequently Asked Questions
What time can I check in and check out?
Check-in starts at 3 p.m., and check-out is at 11:30 a.m. Need a different time? Just let us know!
What is your cancellation policy?
At the moment, we offer a flexible and free cancellation policy. Please check your booking confirmation for specific details.
Do you charge extra for pets?
Nope! We're pet-friendly and don't have any fees or restrictions based on your furry friend's size.
Is parking available at Hotel Kiin Cozumel?
We don't have our own parking lot, but guests often find street parking nearby without any trouble.
What time can I check in and check out?
Check-in starts at 3 p.m., and check-out is at 11:30 a.m. Need a different time? Just let us know!
How far away is the hotel from the ferry?
The hotel is conveniently located just a 5-minute walk from the ferry terminal. You can easily reach us on foot upon your arrival at Cozumel Island.